Returns & Exchanges
At THE BOTTLE HOUSE, we take pride in the quality of our premium beverages and food products. If your order arrives damaged or incorrect, we offer a 14-day return window to ensure complete customer satisfaction.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue within 14 days of delivery.
Provide Documentation
For damaged or spoiled items, please attach clear photos of the product and packaging to help us process your claim quickly.
Receive Authorization
Once reviewed, we will send you a Return Merchandise Authorization (RMA) and a prepaid shipping label if a physical return is required.
Refund or Replacement
After we verify the issue, we will either ship a replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing